WSI Matrix is an consulting company in Edmonton, AB serving local businesses. We specialize in building an online presence for local businesses, optimizing their websites and driving targeted traffic.
Friday, 18 January 2013
Mobile Marketing Tips For Those Who Are Just Getting Started
These days it is quite difficult to find someone that does not use a mobile phone. Everyone from school-aged children to senior citizens have discovered this new way to connect. Many people have realized the popularity of mobile phones and they have started to use them as a marketing tool. If you are not familiar with how to do that, you should continue reading.
Reward customers that agree to receive mobile marketing materials from you. This can be in the form of some type of discount or freebie. There are many people that do not want to receive mobile messages, so it is very important that you give a token of appreciation to those that do. Make sure that what you offer them is of value, because you do not want to appear like you are cheap.
Always respect the privacy of your customers. The last thing a customer wants is to be deluged by unsolicited mobile messages because they gave you permission to contact them this way. If you plan on sharing their information with others, let them know that when they sign up. Make it clear that they can receive messages from you without receiving correspondence from others. Make sure that they always have a choice.
The site that you are sending customers to must be completely secure. Never send customers to any link that you are not totally sure is safe. If someone receives a virus on their phone as a result of visiting your site, you can be guaranteed that they will not become a customer of yours. Also, do not think that they will hesitate to tell their friends to avoid your site if they do not want the same thing to happen to them.
Send message to users when it is a reasonable time of day. There are many business owners that do not take time into account when they are sending out messages, and that is a big no-no. Even though it may be a decent hour where you live, make sure that you think about the time zone differences across your customer base. It is a good idea to send messages midday, since most people will be up and about. While you will never be able to satisfy everyone, you will definitely keep the majority of your audience happy that way.
Make the opt-out process very simple. You should never try to make it difficult for anyone to stop receiving messages they don't want. Even though it is a blow to lose the interest of some of your customers, you do not want to make them feel as if you are forcing them to be there. If many people start to opt-out, the best to do to is ask yourself what you can change to keep more people on board.
Mobile marketing is a great way to stay in touch with customers, but it can only be effective if you follow certain rules. The article above had several good ideas that any beginner should keep in mind. It may seem like a lot to digest, but you will be very thankful for this information once you start to see an increase in profits.